Queue control and waiting time
Automatic monitoring of queue lengths and alerting staff to ensure fast service
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Macroscop is easy to install and use professional software for managing video surveillance systems. Experience Macroscop's capabilities in action at your facility.
Get demoReduce waiting time by 40% thanks to real-time alerts
The system constantly analyzes the image from the surveillance cameras, counts the people in the queue and measures the waiting time. When the set threshold is exceeded, the staff receives an instant notification.
- Monitoring multiple queue areas simultaneously
- Automatic alert when the queue exceeds the set length
- Reporting average wait time by hours and days
- Integration with electronic number dialing systems
Control in your hands
Where to use Queue control
Monitoring counters and cashiers, alerting managers to queues, analyzing customer flow to optimize employee schedules
Queue control at cash registers, promptly opening additional cash registers at peak times, reducing customer frustration and increasing satisfaction
Patient flow management in clinics and hospitals, monitoring waiting areas, respecting service times and reducing incidents
Detailed analyses and reports for management
All queue data is stored and available for Analysis. The manager can see the dynamics of indicators over any period and make decisions based on real data.
- Customer flow graphs by hours and days
- Automatic reports sent to management by email
- Peak load analysis for staff planning
- Comparing the efficiency of different houses or counters
Eliminate long lines in your facility
We configure queue monitoring on existing cameras — without additional equipment